How do I make changes to my booking?
You can change the date, time and location of your pick up and drop off. Please login and select the trip that you would like to make changes to. You can make changes up to 24 hours before the departure time.
How do I cancel my booking?
Please login and select the trip that you would like to cancel. You can cancel your booking up to 24 hours before the departure time.
What happens if my flight/train is delayed?
We always confirm the flight/train arrival times.The driver will wait for all flights and train journeys that are delayed and your transfer is provided without any additional charges.
What happens if I miss my flight or my flight is cancelled?
You must inform us of the next flight departure and its arrival time by using the telephone number +420778800388. If you fail to do so, it will be regarded as a NO-SHOW.
How long will the driver wait for me at the airport/train station?
The driver will wait up to a maximum of 1 hour after the flight/train arrival time.
What happens if my driver is delayed?
Please call the driver's phone number you received in your text/email message. Or you can call our office and we will assist you immediately.