Frequently Asked Questions
How early do I need to book my taxi?
We recommend that you book as early as you can. We can always amend a booking should your plans change.
Will I receive confirmation of my journey?
All bookings will receive a confirmation email with a booking reference number. Upon reservation you will receive a message that your reservation is processing and after the reservation is confirmed, you will receive an email confirmation. Processing can take up to a maximum of 2 hours.
Do you have a fixed price policy?
All our transfers have fixed price quotes available in advance, which cover all taxes and fees.
Is my booking a private or shared transfer?
All bookings offered are for private transfers. The vehicle is exclusively for you.
What type of vehicles do you have?
We have a modern fleet of vehicles consists of Mercedes Cars, 7 to 20 passenger vans. Our fleet is always replaced with the latest vehicles. We provide services to cater for all our customer’s needs. All our vehicles are installed with a GPS tracking system. We can track our vehicles anytime, anywhere in the Europe. Please check our vehicles page for details.
What method of payment do you accept?
You can pay directly to the driver, we accept both cash and credit cards. You can also pay in advance online by your credit card. There is no additional charge for paying by debit or credit card. We accept Visa, Mastercard and Amex credit cards.
Do I have to tip the driver?
It is customary to give a tip if you feel the service has warranted this. However, this is entirely at your discretion.
Can I cancel my booking?
Cancellations can be made up to 24 hours before the arrival time, free of charge.
Are your prices quoted per person or per vehicle?
Prices are quoted per vehicle. All costs and taxes are included in the prices: travel, driver, fuel, VAT, taxes, parking, full insurance.
I travel with children. Do you provide child-seats?
Child seat is provided free of charge. A child's age must be notified in advance when you make your reservation.
How does the WiFi connection work?
All our cars are equipped with a fast WiFi connection. A mobile data signal (3G/LTE) is received by the onboard WiFi Router. If Wi-Fi is unavailable or you are unable to use the WiFi for any reason, you must be aware that there is no refund available. Free WiFi is offered as a complimentary benefit.
How much luggage can I take with me?
Each passenger has an allowance of 1 big suitcase and 1 hand luggage without any weight limit. We don't charge Extra large luggage if notified to us in advance when making your reservation
I am disabled. Can I travel with a wheelchair?
A wheelchair can be transported free of charge if notified to us in advance when making your reservation.
Where do I meet the driver at the airport/station?
The solid details about meeting the driver at the airport or Railway Sation are provided in your booking confirmation. In most cases, the driver will wait for you in the arrivals terminal. The driver will be holding a card with the name of the main passenger which was provided during the booking process.
Where will you wait for me at my hotel or apartment or home?
If you are going to the airport from a hotel, please wait at reception (lobby). If being collected from an apartment or your home, please wait outside by your main door. The driver will look for you there. In other cases, during the booking process, please provide us with the full address including precise details (plaza, street, postcode etc.) of where you want to be collected.
What happens if my flight/train is delayed?
We always confirm the flight/train arrival times.The driver will wait for all flights and train journeys that are delayed and your transfer is provided without any additional charges.
What happens if I miss my flight or my flight is cancelled?
You must inform us of the next flight departure and its arrival time by using the telephone number +420778800388. If you fail to do so, it will be regarded as a NO-SHOW.
How long will the driver wait for me if I'have my luggage lost?
You should inform us as soon as possible by using the phone and that you have arrived at the airport. The driver will wait up to a maximum of 1 hour after the flight arrival time. If it is a Transfer from a railway station, the waiting time is 30 minutes after the arrival time of the train.
What happens if my driver is delayed?
In the unlikely event that the driver arrives late, please ring us on our phone number +420778800388, provided on your booking confirmation and our dispatcher will assist you immediately.